Frequently Asked Questions
Questions before your first order? Here are some important things to consider when choosing wellness products.
Safety & What to Expect
Does natural mean safe for everyone?
No. Natural ingredients can cause side effects, allergic reactions, and interactions with medicines. Speak with a qualified healthcare professional before using a wellness product, especially if you take medication, have a health condition, are pregnant or breastfeeding, or are considering a product for a child.
Can these products replace medical care?
No. Do not use wellness products as a substitute for diagnosis, prescribed treatment, or urgent medical attention. Product descriptions, traditional-use stories, and customer reviews do not establish that a product is safe or effective for a medical condition.
Are unpleasant symptoms a sign that a cleanse is working?
Not necessarily. Headache, fatigue, digestive changes, or other new symptoms should not be assumed to be a beneficial detox or die-off reaction. Stop using the product and seek medical advice if symptoms occur. Seek urgent care for severe symptoms, breathing difficulty, or vision changes.
Usage Questions
How much should I use, and for how long?
There is no single dose or schedule appropriate for everyone. Review the specific ingredients and warnings with a qualified healthcare professional. Do not guess a dose, exceed label directions, or use a product by a route not supported by appropriate medical guidance.
Can I make or dilute DMSO eye drops at home?
Do not prepare homemade eye drops or put non-sterile mixtures in your eyes. Incorrect concentrations or contamination can cause serious harm. Consult a licensed eye-care professional before using DMSO in or around the eyes; this FAQ does not provide dilution or application instructions.
Can I swallow turpentine or a turpentine-and-castor-oil mixture?
Turpentine can cause poisoning if swallowed. Do not ingest it or rely on traditional-use accounts as evidence of safety. For an accidental ingestion in the United States, contact Poison Control at 1-800-222-1222 immediately. Do not induce vomiting.
How should I approach BUGOUT or a parasite cleanse?
If you suspect a parasitic infection, seek medical evaluation and testing rather than self-diagnosing. Herbal products are not a substitute for prescribed treatment. Ask a healthcare professional to review the ingredients, potential interactions, and whether any product is appropriate for you. We do not provide a universal cleanse schedule or dosing protocol here.
Can I combine several wellness products?
Do not assume that products are safe together because they are natural. Ask a pharmacist or healthcare professional to review the full ingredient lists along with any medications and supplements you already use.
Ingredients & Sourcing
Where can I find ingredient and allergen information?
Check the individual product listing and packaging. If an ingredient, allergen, concentration, or warning is unclear, ask us for clarification before ordering or using the product. Do not assume that an unlisted allergen is absent.
Are all products organic, vegan, or small-batch?
These details need to be checked for each product. Do not assume that an entire range shares the same certification, ingredient origin, or production method. If a particular certification, animal-derived ingredient, or manufacturing detail matters to you, request product-specific information before purchasing.
Can I ask about sourcing or testing?
Yes. Please tell us which product you are considering and which details you need, such as ingredient origin, organic certification, or available testing documentation. Seek confirmation before ordering rather than assuming a product has a particular certification or test result.
Shipping & Returns
Is shipping free, and when will my order arrive?
Review the shipping options and charges shown at checkout before completing your purchase. Do not assume that every item or destination qualifies for free shipping. Check the shipping information provided with your order for available delivery estimates.
What should I check before ordering if I might need a return?
Review the store's current refund policy before purchasing, particularly for consumable or opened products. For a damaged, incorrect, or otherwise problematic order, contact the store using the contact details in your order confirmation and include your order number and a description of the issue.
Still Have Questions?
Use the store contact details provided in your order confirmation, or ask your product questions before purchasing. We can help clarify product information; individual medical advice should come from a qualified healthcare professional.